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Deposit Limits

Having limits is good! Your personal deposit limits are currently not set. To get the best out of your gaming experience, you should set limits within what you can afford to spend.

Safer Gambling Tips

How do I know when should I take a break?
How much should I spend on gambling?
Should I try to win my losses?
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When should I not gamble?
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I feel like I could use some help, what should I do?

Useful Links

You may find more useful information in the following websites:
  • http://www.gamcare.org.uk/
  • https://www.gamblersanonymous.org/
  • http://www.gamblingtherapy.org/

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Use the menu below to set your promotional notification preferences. Choose whether you want to receive email, SMS, post mail or none at all. If you mute any notifications, it may take up to 24 hours to take effect.
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How to Withdraw

As part of our commitment to provide a truly superior service, casinokelo makes every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

To withdraw your winnings from your gaming account, please follow the steps below:


Open the main lobby

How to Withdraw
Login to casinokelo by entering your username and password and click on the Cashierbutton.

Enter the amount

How to Withdraw
In the box provided, enter the amount that you wish to withdraw from your account and click continue.

Enter the bank details

How to Withdraw
Enter the Ac number,IFSC and name OR select the existing bank account (Saved from previous withdrawal).

Re confirm the details

How to Withdraw
Cross check the account details and click on withdraw

Confirmation

How to Withdraw
A confirmation message will be visible after the requested being placed successfully.

You're all done

Please note the following important information:

We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

Please see casinokelo Withdrawal Policy.

Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.

In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

For assistance with this or any of your other online gaming needs, please click here to Contact us.

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Copyright 2021, the casinokelo Group. All rights reserved.
casinokelo Holdings plc is listed on the London Stock Exchange.'
Virtual Global Digital Services Limited is licensed and regulated to offer online gaming services under the laws of Gibraltar (Remote Gaming License Numbers 112 and 113) and makes no representation as to legality of such services in other jurisdictions.
Our services in the UK are operated by casinokelo UK Limited, a company incorporated in Gibraltar. casinokelo UK Limited is licensed and regulated in Great Britain by the Gambling Commission under the account number 39028.
Our services in European Single Market member states (except for states in which our services are provided under a local license) are operated by Virtual Digital Services Limited, a company incorporated in Malta which is part of the European Union.
Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Malta - MGA/CRP/543/2018 issued on the 11/10/2019.
Our betting products are operated in Ireland by casinokelo (Ireland) Limited, a company incorporated in Malta, which is licensed and regulated by Ireland's Revenue Commissioners.
The address of our Gibraltar based companies is: 601-701 Europort, Gibraltar.
The address of our Malta based companies is: Level G, Quantum House, 75, Abate Rigord St., Ta’ Xbiex, XBX 1120, Malta
Gambling can be addictive, please play responsibly. For more information on support tools, please visit our Responsible Gambling page

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